[Resolved]  Tata Docomo — INTERNET NOT GETTING THEY MAKE FOOL TO CUSTOMERS

Address:

Jamnagar, Gujarat

I have Tata Docomo PREpaid sim from last 6yearsi am recharge with Rs.153 Plan for 3g. According to the plan, I should get 1.5 GB 3G data free . I called up the customer support asking for the 3G Settings for my Gioneee pioneer p2 . They asked me to send a message with internet typed to 52270. I got a reply saying that "My phone does not support automatic settings and I have to contact Customer Support for Manual settings". I called up the many times customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNET. I tried using this APN, but neither the 3G data nor the 2G data was working. I called the customer support again telling them the error I was facing. They again asked me to change the APN to "TATA.DOCOMO.INTERNET.HVC". I tried using this APN and I was getting the same error. I called up the customer support/technical department again telling them about the error. They told me to call [protected] and press 149 to log a complaint for this issue, but the person told me that there is no problem at there end and ask me to again call the technical department to resolve the issue. I can't understand to call whom? These Tata Docomo support team is not able to tell me how to fix the porblem. I THINK THEY MAKING FOOL THE CUSTMERS AND THIER CUSTMER CARE PEOPLE DONT KNOW ANY THING ABOUT THAT. I REQUEST TO ALL PEOPLE PLEASE DONT PURCHASE TATA DOCOMO SIM. Gopal Sharma TATA DOCOMO NO:[protected] ALTERNATE NO:[protected]