[Resolved] Tata Docomo — Issue with sim owner name | |||
Respected sir/ma'am I am the owner of DoCoMo sim [protected] since 6 years. Now that my sim is damaged I went to the service center tatadocomo office in Anand, gujarat to get my sim replacement. But they say my sim is registered with someone else. I think the person from which I got the sim mistakenly registered other persons details in the sim that I have. For proof that it was my sim, you can ask me anything. Sir/ma'am please help me with this concern, as the sim is of quite importance for me. Any help will be highly appreciated. Thank you. Bhumik Kewlani, Address - Vallabh vidhyanagar, Anand, gujarat -388120 Tatadocomo sim with issue -[protected] Current sim to contact me - [protected] Email id - [protected]@gmail.com Was this information helpful? | |||
Oct 31, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Sep 30, 2016 Tata DoCoMo Customer Care's response Dear Customer, We would like to inform you that your concern regarding Duplicate SIM problem has been forwarded to our concerned team and has been accorded as top priority and the same will be resolved shortly. Upon the resolution of your concern, you will be duly notified. Kindly bear with us in the interim. Thanks and Regards, Customer Care Tata Docomo | |||
 3 Comments | |||
Comments
No Signal from set top box
My mobile no is [protected] prepaid DoCoMo
I am unable to make outgoing calls using this number.
Though I have balance.
I am unable to call customer care even.
Pls resolve the matter @ earliest.
I am unable to make outgoing calls using this number.
Though I have balance.
I am unable to call customer care even.
Pls resolve the matter @ earliest.
Tata DoCoMo Customer Care's response, Oct 3, 2016
Verified Support
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata DoCoMo Customer Care's response, Oct 7, 2016
Verified Support
Dear Customer,
We would like to inform you that as per our records your number is in active status, however, you have mentioned that you are unable to make calls, hence we request you to re-insert your SIM and also check with another handset. We request you to restart your handset and select the network operator manually as Tata Docomo in your handset. If you still face the same issue kindly revert with the below mentioned details to [email protected] for further proceedings. 1. Error Message:2. Problem since (no. of days):3. Is it related to particular date & time (any specific time in the day):4. Number of Signals:5. Town/city:6. Area Name:7. Landmark:8. Pin code:9. Alternate Contact No:10. Sample number:11. Handset Model:12. Handset support GPRS:13. Manual network selection done or not:
Thanks and Regards,
Customer Care
Tata Docomo
We would like to inform you that as per our records your number is in active status, however, you have mentioned that you are unable to make calls, hence we request you to re-insert your SIM and also check with another handset. We request you to restart your handset and select the network operator manually as Tata Docomo in your handset. If you still face the same issue kindly revert with the below mentioned details to [email protected] for further proceedings. 1. Error Message:2. Problem since (no. of days):3. Is it related to particular date & time (any specific time in the day):4. Number of Signals:5. Town/city:6. Area Name:7. Landmark:8. Pin code:9. Alternate Contact No:10. Sample number:11. Handset Model:12. Handset support GPRS:13. Manual network selection done or not:
Thanks and Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Guys, this was just a simple name issue.
I never thought this type of situation will come in my life where i can go nowhere that helps me.
Thats it. I am done with docomo forever.
And to the readers of this post, i seriously inform you not to take any service of docomo. They have the worst plans and quality of service, in this case "no solution" to a lawful customer.
This didn't help me but I hope this post helps others and they never face this thing in their life.
And i have faith in this forum that they won't delete my complain for any reason.
Just do this:
Boycott Docomo