Tata Docomo — Legal notice received for bill payment of a closed acconut

Address:Pune, Maharashtra

My Wife had asked customer service to close her broadband account ([protected]) which they did not do initially. Offered various retention stuff which did not work. So finally they closed her account and sent a confirmation message. Later she started getting call to pay a bill of Rs 900+ which is outstanding which was post discontinuation of the services. When checked with customer care, they said she has to pay this bill. Yesterday evening, she gets a notice from LOK ADALAT to be present today before 10.30 a.m. to settle an outstanding amount of Rs 1321/- else that will be recovered legally. Nobody sends a notice within such a short period of time that too for incorrect reason. My Wife had the SMS of service discontinuation but unfortunately she lost her mobile last month and so she doesn't have that SMS now. She has somehow paid the bill to avoid further harassment. When called customer care, they are simply giving different toll free numbers to check the status. This hopeless kind of customer service is definitely spoiling the name of TATAS and the trust we have in them. Hope some lawyers/organization are there who can support/assist us to stop such kind of harassment from telephone companies. Regards, Suraj Gaikwad
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Team Tata Docomo,

It's almost 10 days after your acknowledgement and I haven't heard anything from your side.

I want a reply by this week else be ready to face the futher consequences.

Regards,
Suraj

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information