[Resolved] Tata - Docomo — Mental & economical harrasment | |||
I am Joy Mondal..from Kolkata...on 20 the may 2015..a customer executive from tata-docomo called me up & said ;my DoCoMo number is being selected in a lucky draw & they r going to provide me exciting offers if I convert my number to postpaid...so I got agreed & the new connection was abt 350 rs per month...with 1000 min docomo-to-docomo & 1gb 2g data free...after some time they give me another offer that if I pay only rs 50 more then they will provide me another number ...which has unlimited free with my current number...I agreed..so I payed total 400 rs for two new postpaid connections...I merely used 10% of the offer in the next month..& the 2nd sim was totally untouched...BT my bill came abt 1295 rs...which originally shud HV been 350+149 rs...so I stopped using those sim..after 1 month they started to give me threat calls..that my total bill is abr 3600 rs..& if I don't pay it then they will take some hard steps against me...they offered me a waiver & said me to pay an amt of rs 1500...& I paid it.again aftr somedays they called me back...& said that if I give another 300 rs...then they will surely disconnect my two numbers...again I paid 300 rs...thz time they disconnected both my numbers...& I was happy...suddenly now aftr3 months I am getting threatening calls ..that I have rs 1600 amt due for my 2nd number(the number they offered me fr just rs 50)..they r saying that the company has set up a case against me ...in Delhi high court...& if I don't pay the amt then I will be arrested...BTW!!!hw can there be any bill for the 2nd number ..??since the number is not in service for the last 2.5 months...??whenever I call that number its clearly said that-' this number doesn't exist"...if a number is not even existing then hw supposed to be iam getting the bill...??thz kind of harrasment is totally unexpected from a big company like-"tata DoCoMo"///.plz check the out...otherwise surely I am going to launch an FIR against ur so called reputed company..my two numbers are...[protected];;[protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we request you to write back to us along with your feasible timings between 08:00 AM to 9:00: PM and also provide us any other alternative number which will help us to arrange a call back to you for initiate further.
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we request you to write back to us along with your feasible timings between 08:00 AM to 9:00: PM and also provide us any other alternative number which will help us to arrange a call back to you for initiate further.
Regards,
Customer Care
Tata Docomo
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Customer Care
Tata Docomo