[Resolved]  Tata Docomo — Misleading information, can be classified as cheating

Address:Khordha, Odisha

I had an outstanding balance of around 2400(Account - [protected]) which was supposed to get transferred after I do a valid recharge before the expired date. I did a recharge of 50 rs which as per the site says is a valid recharge(Attached is the screen shot), however the customer care says that its not a valid recharge and says it is not mandatory for the organization to provide complete information online.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding the recharge of Rs. 50 for your Tata Photon connection number . However, we are unable to contact you, since your calls was switched off.

Further, we would like to inform you that the Rs. 50/- recharge is valid to your number and same has been done successfully on your number on 17-JUL-2014 and the benefits of the recharge as follows.

Get 50% Discount on Usage between 12am-6am. Validity: 30 Days

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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