[Resolved]  Tata Docomo — Misleading the user while generating bill

Address:Hyderabad, Andhra Pradesh

Whenever my Tata walky bill is generated in the top of the the bill states that if payment is not done before due date then (bill amount +Rs 50) will be charged. Last month i could not pay on time they charged me (bill amount + Rs 57). When i called and asked them they stated that Rs 7 is VAT which is not mentioned any where in the bill. So i asked them either they provide me the refund of Rs 7 or change the format of bill generation. But no action is taken.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we would like to inform you that, upon verifying our record we have found that we have already provided your the billing adjustment of Rs. 7.98/- on 13-AUG-15 for the same. However, your current outstanding amount is Rs. -48.98/-(excess). Kindly make a note of it. Further, we value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and regards,
Customer Care,
Tata Docomo.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information