[Resolved] Tata Docomo — Money deduction without consent | |||
Hello, I was browsing internet on 3G using my Tata-Docomo number. All of a sudden, I get a message from "TA-HUWWAP" that says some service has been activated in my mobile that I did not opt for in the first place.It says that I have been charged Rs. 76.93 for that service. I contacted the customer care to get it deactivated immediately, but I did not get any refund.I want my money back.I am not going to pay for any service that I don't want in the first place. As per the TRAI guidelines, there should be some process of taking a consent from the user in order to activate any such service, be it through WAP or SMS or IVRS etc. But I am quite positive I did not give my consent through any of these. How can they charge me for something that I dont want, without taking my consent. My mobile number is [protected]. Kindly help me in resolving the issue Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We sincerely apologize for the inconvenience caused to you. In this regards, we would like to inform you that we have credited Rs. 79.63/- as good will gesture for one time with reference number ABAL[protected] which was deducted for the activation Masti club service on 24-7-15.
Thanks and regards,
Customer Care
Tata Docomo.
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We sincerely apologize for the inconvenience caused to you. In this regards, we would like to inform you that we have credited Rs. 79.63/- as good will gesture for one time with reference number ABAL[protected] which was deducted for the activation Masti club service on 24-7-15.
Thanks and regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata Docomo.