[Resolved] Tata Docomo — Need to deactivate docomo number

Gupta Roshan

Address:

411006

Hi docomo team,

Want to deactivate the number using because i am leaving the place. Its a postpaid connection number is [protected].

I tired to reach the customer representative and didn't got any help/reply properly. If this not got resolve by month end, definitely bill will remain unpaid from my side and will take a legal actions further.

Thank you,
Roshan

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Sep 26, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 26, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we would like to inform you that your cancellation request has been registered with the docket number[protected] raised on 25-AUG-2016. We request you to make a note of this docket number for your future correspondence. Please find cancellation process for the account below: 1. Outgoing services of this number will be barred within 72 hours from the day of request registration. 2. Temporary disconnection will happen on the 7th day and billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered. 3. Your total outstanding amount till date is Rs. 327/-. 4. The number will get permanently disconnected within 16 days. 5. Your billing cycle is 22nd of every month, hence, you will receive final bill on prorate basis post disconnection which will be payable.
Thanks and Regards,
Customer Care
Tata Docomo