Tata Docomo — Network Issue[protected]

Address:

Bangalore, Karnataka

Dear Sir/Madam, I am a Tata Docomo user with mobile number [protected]. I have network issues in the area Padmanabhanagar Bangalore. There is no network bar at all in my mobile. Even if I get network, its hardly for 5 - 10 seconds and again there is no signal. Complaint number:[protected] I had raised a complaint on this issue and had got a call from the network department who had told me that the issue would be resolved in 3 days. The reason quoted by them was low signal and issue with the tower. They also assured me that they would increase the frequency of the tower and also install new tower within 3 months. Its been more than 15 days now and I still did not get the resolution. When I spoke to the call center (Floor supervisor at 8:30 PM today) that guy says, I need to wait for 3 months till the tower was installed and have to pay my bills for that 3 months. First you dont have the correct process, no trained agents, no option to talk to Manager. No option to escalate the case. Every time I called during this 15 days, 80% of the time I got the same response. Sir our system is down, please call back after 30 minutes. When I called today, The supervisor said the case was closed. How can you close the ticket without verifying the resolution. Please provide resolution, and compensation for the loss or else I would be happy to leave Docomo. Thanks and Regards Prashanth Singh [protected] [protected]