[Resolved]  Tata Docomo — No information is available on the servers

Dear Mr.Salva,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

2 more days have passed and the issue remains unresolved.

Dipesh.

Dear Customer,

We tried to speak to you personally on your alternate number to understand your concerns regarding MNP however, we were unable to contact you, since the call was not reachable.

We request you to kindly co-ordinate with reliance customer care, to get the needful done.

Thanks and Regards,
Customer Care-Tata Docomo.

I am available on [protected] round the clock. It seems that there has not been any attempt from your side for resolving the issue. I am forwarding your reply to Reliance.

Dear Mr.Salva,

We regret the inconvenience caused. We have forwarded your issue to concerned team. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Sir/Madam,

I wanted to do MNP from Reliance GSM to Tata Docomo and i visited the Tata Docomo outlet at Fort, mumbai near Akbarallys. I spoke to a customer service executive named Ranjita there. She said that for MNP i will have to convert to buy a billing plan or pay Rs. 600/- (approx) for prepaid plan with the additional sim and port in charges. I felt this was too expensive and asked her why are you charging so high. She said if you want to do port in you will have to shell out that much. Then i went to the Thane Docomo center in Navpada.

MNP (UPC code: RM296313) request was given on 29th May and the application form with the required documents was submitted at Tata Docomo Brand Store, Shop no. 567, Ramniwas Building., Near Navpada Police Station Opp. Punjab National Bank, Thane(W) 400604 on 31st May 2014 with a fee of Rs. 100/- (Actual fee to be charged should be Rs. 70/- as per the details given by call center executive).

I was given a sim card with MSIDN [protected], Serial No [protected], IMSI [protected] and was told that it would be activated in 7 days. The sim card was not activated.
When i contacted Tata Docomo's customer care after 7 days regarding the activation i was told that information for the said number is not available on servers which means that either my request was not registered or they have misplaced the application form or there was a delay in registering the request.

I wrote an email to the Tata appelate regarding the reply received from call center executive and received an email saying that Tata has not received request from Reliance. Please co-ordinate with reliance.

I forwarded the same email to Reliance and received the reply that they have not received any request from Tata for the MNP.

Both the operators are blaming each other without trying to resolve the issue and now i feel cheated and would request you take strict action action against the operator who has done the mistake and penalize the same.


Plese go through the appending mails which has the history of the conversation with Tata and Reliance.
________________________________________________________________________________...⇄

Dipesh Savla <[protected]@gmail.com>
Jun 9 (11 days ago)
Reply
to Appellate.mum
MNP (UPC code: RM296313) request given on 29th May for port in from Reliance prepaid to Tata docomo prepay. Submitted the application form at Tata Docomo Brand Store, Shop no. 567, Ramniwas Building., Near Navpada Police Station Opp. Punjab National Bank, Thane(W) 400604 on 31st May 2014 with a fee of Rs. 100/-. I was given a sim card with MSIDN [protected], Serial No [protected], IMSI [protected] and was told that it would be activated in 7 days. Today (9th Jun) i had a chat with customer care and was told that for the said number and sim card details no information is available on the servers.
________________________________________________________________________________...⇄

appellate mum GSM
Jun 9 (11 days ago)
Reply
to me
Dear Sir, Greetings from TATA DOCOMO! With reference to your mail below, regarding Porting issue. We would like to inform you that your concern has been forwarded to concern team and we shall get back to you. Kindly, bear with us during the interim. Regards, JYOTIAppellate Desk - Tata Docomo
________________________________________________________________________________...⇄

appellate mum GSM
Jun 13 (7 days ago)
Reply
to me
Dear Sir, Greetings from TATA DOCOMO! With reference to your mail below, regarding Porting issue. We have tried reaching on your number [protected] however unable to establish contact due to no response and would request you to please provide us the convenient time to contact. We would like to inform you that we have not received the request from donor operator. Hence we request you to please coordinate with your service provider for the further assistance. Thank you for your patronage. Regards, JYOTIAppellate Desk - Tata Docomo
________________________________________________________________________________...⇄

Dipesh Savla <[protected]@gmail.com>
Jun 18 (2 days ago)
Reply
to rcomappellatea., appellate
Dear Sir/Madam,

I have applied for porting for the above number from Reliance to Tata Docomo. Tata Docomo says that they have not received request from donor operator.
________________________________________________________________________________...⇄

RCOMAppellateAuthority.[protected]@relianceada.com
Jun 19 (1 day ago)
Reply
to me

Dear Mr. Savla,
This is with reference to your e-mail for Reliance Mobile Number
[protected].
We regret the inconvenience.
As per the telephonic conversation had with you on your alternate contact
number [protected], your port out request has not been registered. We
request you to contact point of request for further assistance.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Mumbai
________________________________________________________________________________...⇄

appellate mum GSM
11:22 AM (5 hours ago)
Reply
to me
Dear Sir, Greetings from TATA DOCOMO! With reference to our last conversation, regarding Porting issue. As checked with MCH team we have not received the request at MCH Level. Hence we request you to please coordinate with your service provider for the further assistance. Regards, JYOTIAppellate Desk - Tata Docomo

Thanks & Regards,
Dipesh Savla.
Mobile: [protected].
E-mail: [protected]@gmail.com

Dear Mr. Savla,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your numbers to understand your concerns regarding mobile number portability. However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your alternate number to [protected]@tatadocomo.com for further assistance.


Thanks and regards,
Customer Care-Tata Docomo.

Dear Sir/Madam,

I have already given you my alternate number [protected] buy not received any call on it till date.

Dear Sir/Madam,

I have not received any call yet. Also note down one more alternative number [protected].

Dear Mr. Savla,

We request you to provide us your alternate number to [protected]@tatadocomo.com for further assistance.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Sir/Madam,

I suppose that you are not blind and can read the number in the post of 25th Jun.

Even if you cannot read the same you can read it on [protected]@tatadocomo.com as i have sent the email.

Dear Sir/Madam,

Please send the scanned copy of the application submitted as it needs to be submitted to Department of Telecom and
Telecom Regulatory Authority of India.

Reminder for the scanned copy of MNP application form submitted at Tata Docomo Navpada Thane center as it needs to be submitted to Department of Telecom and Telecom Regulatory Authority of India.

Dear Jyoti,

I have submitted a fresh application to the same Navpada, Thane center for port in with UPC code: RM497434 on 12th August, 2014.

Today on 14th August, 2014 at 8 pm i had a chat with one of your customer care representative. Please find below the discussion i had with the executive.

Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Sandeep}Hi Rupal Dipeshkumar Savla . You are on line with Sandeep . How may I assist you?
{Rupal Dipeshkumar Savla}I have given port in from Reliance GSM to Tata Docomo to Thane center on 12th August. Have u received the same?
{Rupal Dipeshkumar Savla}What is the status?
{Sandeep}Surely I will provide the information.
{Sandeep}Would you like to have this information for the number [protected] ?
{Rupal Dipeshkumar Savla}Yes.
{Sandeep}Let me check details and provide the same.
{Sandeep}Have you applied for prepay or postpay services?
{Rupal Dipeshkumar Savla}Prepay.
{Sandeep}Sorry to say that no any information found in our database regarding porting to DOCOMO services.
{Sandeep}For the same I request you to visit same outlet where you had applied for MNP and check details.
{Rupal Dipeshkumar Savla}Please take a complaint regarding the same.
{Sandeep}No option to raise complaint from our end as no any information found in our database regarding your number.

If this time the port in not done i will drag Tata Docomo to court and file a suit for Rs. 10 crores.

It has been more than 4 months still the portability has not been done.