Tata Docomo — No signal coverage | tickets are closed without resolution

imrannk

from Chennai, Tamil Nadu

Address:

560103

I had raised tickets related to Network issue in a particular area. It is been closed with out the resolution and it is repeated for the third time. SR reference: SR[protected]/SR[protected].

I get call from the technical team stating " I have done maximum tuning and cannot do anything apart from this" and closes the ticket.

I understand that there is some technical issue in this area, give a time line and try to resolve it, rather than escaping from the problem by just closing the tickets. It doesn't sounds good for a brand like TATA.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo