Comments
Dear Customer,
1.Network related issue :
In continuation to our telephonic conversation, we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time).
The improvement in speed may only happen if the congestion on the sites goes down, which can't be predicted at this given point in time.
At Tata Docomo network augmentation is a continuous process, and we would like to assure you that all necessary actions would be taken on the feedback shared.
2. Billing adjustment concern :
We regret to inform you that we are unable to process any billing adjustment against the bill for the month of May 2015 as it reflects consumption of 19589MB data for your Photon, hence the billed amount of Rs. 1208 is payable.
Regards,
Customer Care
Tata DOCOMO
1.Network related issue :
In continuation to our telephonic conversation, we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time).
The improvement in speed may only happen if the congestion on the sites goes down, which can't be predicted at this given point in time.
At Tata Docomo network augmentation is a continuous process, and we would like to assure you that all necessary actions would be taken on the feedback shared.
2. Billing adjustment concern :
We regret to inform you that we are unable to process any billing adjustment against the bill for the month of May 2015 as it reflects consumption of 19589MB data for your Photon, hence the billed amount of Rs. 1208 is payable.
Regards,
Customer Care
Tata DOCOMO
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.