[Resolved]  Tata Docomo — no transparency in billing and false bill generated

Address:

Belgaum, Karnataka

My name is Vinod, number is [protected] . Recently i migrated from idea to tata docomo, i submitted all documents at tata docomo outlet on 27th Jan 2014, the sim got activated on 2nd of Feb. actually i never wanted to have a post paid connection but the shopkeeper forced me into this and finally i agreed. I got a plan of Rs.249, which includes 1000min free to local calls and 249 sms per month after free mins get over i will get call rate @ 36p/2min. I had activated internet pack by using the number *189#, in reply i got a msg that it will get activated within 24Hr. everything was going fine, but on 14th feb i got a sms regarding my billing and usage in that they had mentioned unbilled usage till 14th feb is Rs 847.21 and unbilled data usage is Rs.799 excluding rent and discounts. Though I have 1000 free min and i have activated internet pack of Rs.50 (500Mb/30days)how can they send that much amount of heavy bill???? Rs.847 in 12 days means Rs.70 /day?????? How can it be???i hardly speak approx 10min/day on phone that too local mobile. and what about the inter net usage bill Rs.799, what about the internet pack i had activated?? when i called CC guy they told me there is no such internet pack activated on my account..what the hell is happening???I had raised the complaint & ref No is[protected].after this bad experience with tata docomo surely i will disconnect. and i have friends those are using tata indicom and tatdocomo since when the company started its service.Though they have network issues but still they are using them. I suggest them to migrate to another service provider.