[Resolved] Tata Docomo — not closing the account despite repeated request, sending bills despite closure | |||
Docomo photon number : [protected] I have raised a request (Request Number:[protected] to CLOSE my Tata Docomo USB Dongle connection through call center in the month of jab-2014 and paid all my duesby that time and I was not using the USB Dongle from feb-2014. .After few days I got a call from tata-docomo customer care that they will keep my connection onSAFE-CUSTODY. Even though I was not interested to keep the connection insafe-custody but upon force of the customer care representative, I agreed forthat and the customer-care representative said that I will not be getting any bill from next month. But after six months (sept-2014) I got the bill and I again raised a complaint to CLOSE the connection, . After that whenever I got a call from the customer care, I told them the same thing and they never listened to me.Now I am getting calls that a legal notice will be sent if I don't pay the bill.Please help me with this, as I have not used the services from feb-2014. Thanks, jaffer[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Jaffer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding cancellation. However, we are unable to contact you, since the call was not answered. Please be informed that we have already registered the request on 18-Sep-2014 vide docket number[protected]. Further we would like to inform you that your current outstanding is Rs. 818. Hence we request you to clear the current outstanding.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding cancellation. However, we are unable to contact you, since the call was not answered. Please be informed that we have already registered the request on 18-Sep-2014 vide docket number[protected]. Further we would like to inform you that your current outstanding is Rs. 818. Hence we request you to clear the current outstanding.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Tata DOCOMO.