[Resolved] Tata Docomo — not getting refund | |||
my number : [protected] network : tata docomo circle : gujarat i have requested via message to activate message pack through *141*1529# and it showed that your pack will be activated with 2 hours and you will recieve its confirmation soon.. and even after 8 hours nor my balance deducted and not even the pack was activated again i dailled the same ussd code *141*1529# and it showed the same response but still the message pack was not activated till next 4 hours so finally i recharged online to activate sms which actually did activated my sms pack, but next morning i recieved two more messages of showing that you have been charged 29 rupees two more times and your pack is activated.. so according to company policy they show that the pack will be activated within 2 hours but it didnt got activated and after 24 hours it got activated which is of no use for me so i requested to refund me the balance which got deducted for other two packs and they bluntly told we cant do that.. because of there system downtime why should i be suffering, i want my refund.. very rude customer care Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that your concern regarding recharge has been resolved. Further we request you to select the network operator manually on your handset. Kindly note that if the problem still persists, we request you to kindly revert us with following details.
1. Error prompts:
2. Is it related to any particular time?
3. Is it related to any particular place?
4. Handset Type:
5. Your city:
6. Area /Sector/ Street Name/Landmark:
7. Village / post:
8. Zillah / tehsil:
9. District:
10. State:
11. Pin code:
12. Problem related to Indoor/Outdoor:
14. No. of signal bars:
14. from when you are facing this problem:
15. Alternate number:
16. Handset Model:
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that your concern regarding recharge has been resolved. Further we request you to select the network operator manually on your handset. Kindly note that if the problem still persists, we request you to kindly revert us with following details.
1. Error prompts:
2. Is it related to any particular time?
3. Is it related to any particular place?
4. Handset Type:
5. Your city:
6. Area /Sector/ Street Name/Landmark:
7. Village / post:
8. Zillah / tehsil:
9. District:
10. State:
11. Pin code:
12. Problem related to Indoor/Outdoor:
14. No. of signal bars:
14. from when you are facing this problem:
15. Alternate number:
16. Handset Model:
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.