Tata Docomo — not working of special pack which was prepaid

hi.i m pankaj kumar from orrisa. i had done recharge of 147 on 20 jan 2015 on my number [protected] (orrisa). but this pack is mot working. i don't know why this is happen.even there is a conformation msg is also come at the same day. i complained on customer care but i'll not work yet. not even a single day i am able to use that pack benifets.and during call there is a cost deduction from my main balance. plz resolve my problem as soon as possible. for that i m very thankful for u.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

This is with reference to your concern regarding call charges of your Tata Docomo number [protected]. We regret for the inconvenience caused to you.

In this regards, we would like to inform you that as per our records it was found that the recharge of Rs. 147/- has been successfully done to your number on 20-JAN-2015 and currently there are two voice pack are active on your number and you are being charged as per the priority of the voice packs.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care -Tata Docomo

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