Tata Docomo — Outgoing calls / sms / data barred / no network coverage.

Address:

Dakshina Kannada, Karnataka

Hi,
To whomsoever it may concern.
Phone number [protected]
Service provider: tata docomo
Service type: postpaid.
I have taken up the connection recently after porting out from idea on 19 / 8 / 2015. Since the mangalore docomo office has forced me to take a postpaid connection despite me saying that i would need a prepaid. I agreed for it. But sooner i’m facing network issues at my residence / billing address. I have been calling the customer care for the issue though the channel "121" but they cannot hear what i speak. . But i can clearly hear what they speak; hence i call to the number 198. They have not fixed the network issue, i have asked them for a network booster, which they are not ready to do. Instead close the ticket saying the issue for the network is resolved, this is to bring to your notice that i’m raising a request on 27 / 8 / 2015. Since my outgoing calls / sms and data have been barred, due to which i’m having huge revenue loss. Couple of calls that i had to make has been missed. Hence i would need docomo to compensate for the same. Because at the moment i cannot call to customer care through 121, the only channel as they have blocked all the outgoing, neither the website works for raising a ticket for the issue (Https: / / www.Tatadocomo.com / register - your - complaint. Aspx) attaching the link.
I have called up the customer care again on 8 / 26 / 2015 "via 198" stating them the issue i have.
1) no person has come to verify the address. (Cctv recording at my residence is the proof) (Barred the calls / sms / data)
2) no network coverage - requested for signal fix or network booster (Closed the ticket without resolving)
3) unable to make calls to 121 / airtel etc. Where the call connects and the voice is clear yet the opposite receiver cannot hear what i speak (Mobile recordings are the proof) .

Please fix these issues on priority; else i would need a compensation for the same. As i’m having revenue loss without making the outgoing calls.
I shall be filing a consumer complaint regarding the same.
Thanks
Veenus
[protected]@gmail.com

Cc to appellate. [protected]@tatadocomo.com