[Resolved] Tata Docomo — Outstanding Bill Amount after service suspended | |||
Jaipal Singh Sehrawat Docomo Account Number[protected] Photon NUmber: [protected] My account had been suspended around last week of March, please refer to service Request NUMBER[protected]status - resolved), I had not used this internet connection after this & all outstanding bills were settled before suspension. Even after all these I kept getting emails reminders & calls to pay the bill...I was frustrated. So I have raised another complaint service number[protected]th August) about it and one of your representative told me that its mistake from Tata Docomo side and outstanding amount will be settled in next two days & you do not need to pay any amount as you have not used the device. Today I am getting email from ap.[protected]@tatatel.co.in and I am shocked its legal notice about outstanding amount of 2536 rupees...WTF...and my account still shows outstanding amount, even after 2 service request. What kind of system you have in place??????? Can you look into this issue at highest priority as your legel email giving me 2 working days notice????? Jaipal Singh Engineering Manager [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Tata just busy to fool people and snatch away money under the pretext of due payment of bills! Bills for what? When a customer is not getting any signals cant use internet, that time where are your customer care people? And after disconnecting the number, then comes your people to threaten customer to sue them. Legal notice my foot! Are you gonna get a clean chit by fooling aware customers? I dont think so. First protect your company, then come and sue me. You are most welcome. Have evidences ready as i have mine which shows you are at fault!
Dear Mr. Singh,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Please be informed that your connection has been already disconnected and we request you to treat this mail as an acknowledgment for the same.
Further, with reference number[protected] we would like to confirm that your request for billing adjustment of Rs.2537 has been already registered and the same is pending for approval.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Please be informed that your connection has been already disconnected and we request you to treat this mail as an acknowledgment for the same.
Further, with reference number[protected] we would like to confirm that your request for billing adjustment of Rs.2537 has been already registered and the same is pending for approval.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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