Tata Docomo — Overcharged call rates even when rate reducing pack is active

Address:

Nagpur, Maharashtra, 440026

My no.is [protected]. I activated a rate reducing pack on 24 Oct 2015 for Rs 29 which was valid for 28 days I.e. until 22nov 2015. Everything was fine till yesterday night (21 Nov 2015) 9:02pm when I made an STD call which was 52min 4secs long and I was charged around ₹52 for that when I should have been charged ₹ 12-13, given that rate reducing pack was still active. I immediately called customer care told him the issue. He said I will connect u to the senior but after 9mins gave an inactive no. [protected] and said that its Maharashtra customer care no. call them. Since the no. was inactive I called DoCoMo care again but as always they blocked my calls to customer care (its the strategy, one can try to verify it). Moreover, I am still being charged heavily for my calls despite my rate reducing pack active. I have lost around ₹50. I used voda for 3 yrs in a different state, and their service was pretty impressive. If this issue is resolved in next few days then its ok otherwise i will have to say "TATA"--- DoCoMo coupled with an aware customer's frustration.