[Resolved]  Tata Docomo — pathetic Service

The worst mobile service provider EVER. Not only is the network bad, the helpdesk/technical staff is highly incompetent. Even though signal strength is full at my office, I cannot make calls or receive any calls. I keep getting 'Connection error' and people calling me keep getting beeps (Stepping out of office or at home, I can make/take calls although there are a lot of breaks). Multiple complaints booked with Docomo have been closed without any action and all the helpdesk has to say is that 'A new cell site has been planned'. What use is a new cell site when the problem is not with signal strength but with connecting to their service and making calls!

I don't expect Tata Docomo to fix my problem. Easier way out is to disconnect and take up another service.

Hmmm. even I had very bitter experience with their customer care.

I have written a very long complaint here

https://www.consumercomplaints.in/my-complaints.htmldocomo-c406095.html

I totally agree. Tata Docomo is the worst service provider.
Just like some parents have good child and bad child.
Tata Docomo is Tata's bad child and spoiling Tata's name and reputation.
Horrible customer care. They have big communication problem.
Because of 3G I tried their prepaid option. There is no network in many areas of Pune (Maharashtra).
And even if its there, signal is poor and call drops happen frequently. Forget 3G and HSDPA.
Stay away from Tata Docomo.

Hi,

I have purchased a Tata Docomo 3g stick and a internet plan about 5 months back. In this period I faced couple of problems like Connections drops, Speed not as promised, Discounts not as promised. I tried to reach customer care both thru phone and mail, and EVERYTIME they were just happy to provide a vague answer or not reply at all. I started a feeling if this is from Tata Enterprise that we get such poor customer service. Its like a fraud company who make false promises and never bother to listen to customer.

The service with Airtel is far far far better. As I have already purchased 3g stick for 3k, I'm forced to continue with Tata docomo.

- Prashanth MN
[protected]@gmail.com

Hi,

Just forgot to mention that I had tried your chat support as well. They are eager only to close the session and not to resolve. I used to chat service today again. There was no response at all.

Out of other problems, the recent problem I'm facing with Docomo is, with changing the plan. I have sent a mail to [protected]@tatadocomo.com about 10 days back. No action yet. Looks like the people at listen sleep more than 20 hours a day. For same request, I tried calling your number [protected], and chose English option, but confirming the number it ended with a Hindi IVR and Hindi speaking personnel, and she asked me to cut the call and call back. It happened 3 TIMES !!!. Finally, tried chat option, as I said earlier, its dead. No response.

My email id: [protected]@gmail.com
Alternate number: [protected]

- Prashanth MN

Team,
This is regarding the pathetic service I have gone through in DOCOMO. I took a post paid connection on 13th of December 2012 and then it all started.
I wanted to increase credit limit and kept a complaint but no one cared it.
As a result my Outgoing calls were barred.
I mailed about Unbilled usage to [protected]@tatadocomo.com, but no one reverted.
Then I was supposed to receive a bill on 5th of Jan but till date no bill has been received.
I went to local retailer, called 121, logged complaint but no result.
Complaint team told by 16th problem will be solved but no revert again.
Waited till yesterday and called 121. One lady then responded well and told by tomorrow problem will be solved.
One guy called me and now tells because of some error in system they cant give bill this month.
Even this guy tells that my problems looks to him like a story.

First of all, if you really think customer is a joker and tells stories, you are insulting us and inspite of following up, sending mails, calling you guys if this is the
way you service us, I feel pity on Tata docomo service.

Kindly dont try to help me because I know you also not gonna revert to this.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hello, My name is Vinod and i am tired of following up with Tata Docomo / Photon services for an activation of my connection[protected] which they had so conveniently disconnected as there was a payment pending on that number . That was so because the itemized billing is showing usage of the internet services when i was out of country and i couldnt have used it at all .. I told them to clear this dispute and they happily sent it to their legal team and some bloke from the so called Delhi Consumer court calls me and asks me to pay 50K for a bill of 10K or face civil charges in the court for non payment . I paid more than the said amount - 11K and even now Tata Docomo has not returned the balance which they said they will return in 15 days. Now i should be going to court asking for 25K for late disbursement charges . Meanwhile having anyway paid the amount i wanted them to reactivate my connection and there starts my journey of misfortune . I submitted my docs all over again and they said it will be active on 22nd March and inspite of repeated calls and visits to their centers the connection still stands inactive ... I am told the same number cannot be given .. i dont care if it is a new number .. all i need is reactivation .. It is time to bid TATA to TATA DOCOMO in the country !!

The number is [protected] - tata photon

Dear All

My Tata Photon Number -[protected], i use to make a complained Regarding Network Problem on my tata photon 17/10/2013, i am complained in Tata Photon customer care Complain Number[protected], They are not Solved my complained and closed that complain, and There Customer Care and Technical Staff are Providing Very Pathetic Service,



Thanks & Regards
Rahul

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Horrible experience

I have been facing problems with my connection for the last two months.Either the device does not connect (9 out of 10), or even if it connects, the speed is extraordinarily slow (I was not able to send a one-pagedocument over mail yesterday). I contacted your customer care two weeksback and was told that there is a network issue which will get resolved. Icalled the customer care again today. They replied that there is a highutilisation in my area, due to which I am not able to connect and were noteven ready to record a service request for checking the device. Thisproblem is persistent for almost two months now. I dont think it is justdue to over-utlisation (I do not expect Tata Photon to keep billing me forservices that they are not providing for two months at a stretch).The non-availability of services is creating a lot of inconvenience(besides intangible and collateral damage).