[Resolved] Tata Docomo — Photon max wifi connection not activated

Sharifuddin Amin

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello,

I purchased Tata Photon Max Wi-fi.
I have already submitted all the required documents to the representative.

I was promised that the device would get activated today but I have not received any message on my alternate contact number.
On entering my tata photon number in customer care ([protected]) for activation, the IVR is saying invalid input.

I don't have any mechanism to contact their customer care representative.

Best Regards,
Amin

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Aug 6, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly share with us your Tata Photon number and contact number for further assistance.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo