[Resolved]  Tata Docomo — Photon plus prepaid internet connection activate request. (Most Urgent)

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Chennai, Tamil Nadu

Photon plus prepaid internet connection activate request. (Most Urgent)~~M21407497 Inbox [protected]@tatadocomo.com<[protected]@tatadocomo.com Fri, Jan 2, 2015 at 6:13 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Hi Mr. Suresh, We refer to your email dated 2nd JAN 2015 regarding activation for your Photon number [protected]. We are extremely sorry for the inconvenience caused to you. Please be informed that, the Photon connection [protected] has been migrated to prepaid on 4th DEC 2014 and the same has been disconnected in prepaid on 2nd JAN 2015 due to customer verification pending. We request you to visit the nearest brand store and resubmit the documents to activate the same with a different number. Please visit your nearest Brand Store with the following set of documents: a. One photograph b. Proof of Identity. Example – Driving License / Passport / Photo credit Card / Voter ID Card /PAN Card etc. c. Proof of Address. Example – Last 2 statements of credits card / Passport / Property Tax Receipt / Ration Card /Last 2 month electricity bill etc. Click here (http://www.tatadocomo.com/brand-stores.aspx) to know the location of Brand Store near you. We thank you for your valuable association with us. Warm Regards, Murali Krishna, Photon Care Team PAY YOUR PHOTON BILL ONLINE AT www.tatadocomo.com AND GET 250MB EXTRA. To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free) For Postpay Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com For Prepay Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com -----Original Message----- From: [protected]@gmail.com Sent:[protected]:40:38.0 To : [protected]@tatadocomo.com Cc: null Subject: Photon plus prepaid internet connection activate request. (Most Urgent)~~M21407497 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Dear Sir/Madam, My Account Number[protected] & Tata Docomo Number [protected] I already submitted Form with Ration Card's photo copy(self attested)& my photograph & fees of Rs.51/- paid to your Tata Docomo Brand Store at West Mambalam Branch, Chennai-600033. I received Service Request No.[protected] from you for migration of postpaid plan to prepaid plan. I already paid my previous outstanding balances as per your accounts. This is for your kind information.But unfortunately you disconnected my photon prepaid connection. Please resolve the issue at the earliest. I am awaiting for your kind co-operation. Thanks & Regards V.Suresh Contact No.[protected] Reply | Reply to all | Forward | Print | Delete | Show original Suresh V<[protected]@gmail.com Sat, Jan 10, 2015 at 9:39 PM To: [protected]@tatadocomo.com Reply | Reply to all | Forward | Print | Delete | Show original Dear Sir/Madam, As per your mail advice dated on 02.01.2014, Today I visited to your nearby TataDocomo Brand Store at West Mambalam Branch, Chennai-600033 with all my documents as mentioned above and told everything whatever you have said in the mail. After hearing this, he told me to pay fee of Rs.100/- and activate post paid connection. He also told that I can migrate my post paid plan to prepaid plan only after the payment of 3 months post paid bills. My question is why should I have to pay the fee and do the 3 months process again? as I have already done with this process. Immediately, I contacted to your customer care service executive and told all the above my problems. Again, they have told me to submit the documents only without fee. So, again I visited to your TataDocomo Brand Store at T.Nagar, Chennai-600017 and told the concerned person everything as per your customer care service executive advice. For that, he told me only if after paying Rs.450/-, he can do with that migration process. But I have argued with him and called your customer care service executive again and told my inconvenience. And the customer care service executive also spoke with that concerned mobile store person. The both spoke officially. After that, the mobile store person repeated the same and told me either I have to pay Rs.450/- or I have go to head office at Kandanchavadi, Chennai-600 096. Again, I called your customer care service executive help; they told that they have registered my complaint and told that they will contact me again. But still now, I didn’t get any reply from them. I was struggling for past so many days to solve this issue. But I get the result is zero and my time was wasted and I get only mind disturbed (i.e. blood pressure increased). So, kindly solve this problem as fast as possible. And kindly solve this issue in a convenient manner as I have no other time & health to waste for this issue and also take necessary action against that persons working in mobile stores. If you didn’t take any action against them, they will spoil your goodwill of your company name. I am waiting for your immediate action. Thanks for sharing with my mental pressure, Yours truly, V.Suresh My Contact Number: [protected]