[Resolved]  Tata DoCoMo Photon Plus — Reg : No Response to bill complaints

Address:

Chennai, Tamil Nadu

Hi All, I was a Tata Photon Plus user. My tata photon number is [protected]. I describe below my issue faced with them : I used Corporate plan 10GB (i.e., 10240 MB) @ 900 INR. I activated a speed booster for my photon on 19th Aug, 2013. The cost of the speed booster was 500 INR. My bill cycle is 6th Aug, 13 to 5th Sept, 13. The speed booster activated in a particular bill cycle is applicable only for that bill cycle. From the next bill cycle it will not be included in your bill. The booster I activated in the month of August was included in my Sept 5th bill. I paid the bill amount. After that I dint activate any speed booster. But in the October month bill (6th Sept, 13 to 5th Oct, 13) again I was charged 500 INR extra. So I raised a service request on 17th Oct, 13 to deduce my bill amount. In the Sept-Oct bill cycle I have consumed only 10233 MB which is less compared to my eligible data usage. Then what is the need for me to activate a speed booster. I used to call weekly once the customer care executives[protected] and enquire my service request status. They asked me to send a mail regarding it to [protected]@tatatel.co.in. Then I received a mail stating that my request will be resolved on 14th Nov, 13. So I waited till that date. In the mean time, i received my 6th Oct to 5th Nov bill amount. The extra 500 INR was included in that bill cycle also. So I again sent the mail to the above mail id. I got the same reply. On Nov 14th i again called them. They told that I will be receiving a call from their bill desk executives within a day. But I dint receive it. So I asked the executive to escalate my request. He gave me a mail id (appellate.[protected]@tatadocomo.com) and told that this is the high level escalation mail id. After that I dint get any response. Till today I waited patiently that my request will get resolved. But there was not even a single response from their bull bill desk executives. I dono what they are analyzing for more than a month with my request. So I cancelled my connection with them. I write this to stop others from taking a connection and spoil themselves. If i raise a request for speed boosters(for which I pay them), it gets resolved in few minutes. But when it comes to bill complaint (for which they need to pay me), they wait till the user gets irritated and go away with the option of cancellation. The extra amount is their profit. So please I suggest you not to take a connection with this fraud organisation.