[Resolved]  Tata Docomo — Poor & Rude Customer Service

Address:

Hyderabad, Andhra Pradesh

Hi, I have been a patron customer of Tata Docomo from past 6 years. Mobile No. [protected]. I was very happy with the customer service and network all together. But on 22nd of February 2015 at 11.52 am. I called up the customer care number 121 and spoke to the representative named Ms.Bhavani in the customer care office located at Panjagutta, Hyderabad. I had queries regarding my prepaid balance deductions from Rs. 124 to Rs. 84. The answer I got from here was it was balance deducted due to Data charges throughout the night (even though it was not in use) on asking her I was unaware my data pack was about to expire on same date and why have I not got any message or alert asking me to remind the same, she said a message was sent to me and spoke very rudely to me, when I told her that I have activated another plan for 30ps/60sc which was also dated to expire on 23rd and I was receiving messages day in and out. she transferred the call to her supervisor that too after and very long hold. Then Ms. Divya, supervisor from the same Panjagutta branch had also spoken very rudely and said it was because I had activated DND on my number. Which i call a very silly excuse as i was getting all the promotional sms from Tata Docomo and that is also said before activating the service. The reason I take time to write such a lengthy email to you is because i have been disheartened by the service and no longer wish to stay on your network. P.s- I am sure you can retrieve the entire conversation as all customer care calls are recorded. -- Ms. Sana