Tata Docomo — Poor connection despite of higher charges

Address:Vadodara, Gujarat

My name is Jay, my tata photon number is [protected]. I had topped up my connection with a scheme which gives me certain speed uptill 7gb data usage, and then the speed reduces for another 4gb. Ok, this is also accepted. But within a week the speed has gone down so much that now even it takes almost 5 minutes to open up the google home page also. I mean this is not the way to cheat innocent people. You loot us first of all with expensive usage charges, atleast what you could do is fulfil your promises. I am really fed up with your services, seriously. You guys may not be knowing anything about customer satisfaction but you surely know hoy to annoy your customers. I don't want any resolution from your end now. I just wanted to deliver my problem to your end. It may help your future pitiful customers. Won't recommend tata photon to anyone though 'cause you know, I still believe in humanity.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO
Dear Customer,

As per the discussion over the call, we would like to inform you that your concern regarding the slow speeds had been resolved and same confirmed by you. Further, we would also like to inform you that your feedback regarding recharge offers would definitely be given to all concerned departments to ensure increased pro activeness and will help us to provide better services.


Thanks and Regards,
Customer Care
Tata DOCOMO

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