[Resolved]  Tata Docomo — Poor Service and Cheating from Tata

Address:

Bangalore, Karnataka

Attn. Ms Sunitha George, Appellate Officer (As mentioned on the Wi-Fi Data card pouch) I had booked a Tata Photonmax Wi-Fi data card on the Tata docomo Website and paid the money through credit card. Please see the details below: Invoice Number: EC[protected] Payment mode: CC S No. Date Item Code Item Description Qty Rate Amount 1 04-Dec-2014 22:54:52 PCPRE0781 10 GB + Extra Data plan @ Rs 350 1 350.00 350.00 2 04-Dec-2014 22:54:52 DCPHO0801 Photon Max Wi-Fi 1 1999.00 1999.00 Total: 2349.00 This was done on December 4 and today is January 28 and so far no activation has happened for the device, though the delivery was made promptly. I have been patiently waiting and listening to your customer care people. Their standard reply is “sorry for the inconvenience, your case has been escalated to the concerned department, this will be resolved shortly or after some time” Exactly Seven weeks have gone by and so is my patience. I spoke with various customer service people and they say this is pending for local reference verification. Plenty of calls already have been placed from the local reference person’s mobile number and so far no verification from your side has taken place. I have the following concerns: 1) It says Doorstep activation on your website, but this is false. You are trying to mislead or cheat the customer by displaying false information and taking money from them which is similar to what online fraud companies do. If doorstep activation is not possible then why are you advertising that on your website? 2) Since the activation was not done, I requested for the money back. This is too your people have rejected saying there is no such option which means I have been taken for a ride by Tata. Why nobody including the Appellate Authority is not responding to the complaint emails and resolve the issue? 3) The customer service department asked me to be patient. Well, I have been patiently waiting for 7 weeks with umpteen number of calls made to your customer service department. They say it will be resolved after “some time”. However, they do not know what this “some time” means, whether it is 15 minutes, 1 hours, 8 hours, 1 day, 2 days, etc. They refuse to make any commitments. I have even lodged my greivances to Mr. Elango Thumbiah, the CEO of Docomo but no response. 4) I asked the email ID and contact details of the Nodal Officer and or the appellate authority but your customer service people refused to provide the same saying they do not know their contact details. Kindly look into this issue and resolve it within a definite time frame or return my money. I got the refund for the talk time but not the device. Please return the money for the device as well. The photon number is [protected] Copy To: [protected]@tatadocomo.com; [protected]@tatadocomo.com; appellate.[protected]@tatadocomo.com Thank you, Sebi Thomas, [protected]