Tata Docomo — Poor Signal Quality / Service of Tata Photon in Devarabisanahalli, Bangalore

Tarun.Girdhar

Address:

Bangalore, Karnataka

This is to bring to notice that Tata Photon has a very poor signal quality / service in Devarabisanahalli, Bangalore. Especially near Sakra Hospotal and Sobha Iris. The signal quality is so poor that video buffering (youtube) is a distant dream but lighter sites like Gmail, Facebook, LinkedIn also do not open. I am surprised to see such a poor quality of service from such a credible and trust-worthy brand like TATA and I sincerely request the company to look into this. The Tata Photon Dongle number I am using is [protected]. This is a corporate connection issued from Chandigarh (U.T.) and I was very happy with Photon's service in Chandigarh. In fact, I remember using their services in Kasauli as well, when I was very impressed with the signal quality and service, when I had least expected of it.

Was this information helpful?

No (0)

Yes (0)

Tata DoCoMo customer support has been notified about the posted complaint.

May 12, 2015

Updated by Tarun.Girdhar Also, if this helps any which ways, I am constantly getting these messages when I am trying to connect to any of the sites and current signal strength displayed on Photon interface is 44%-

ERR_TIMED_OUT
ERR_CONNECTION_CLOSED
ERR_NETWORK_CHANGED
DNS_PROBE_FINISHED_NO_INTERNET

Kindly look into this.

--Tarun

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tarun.Girdhar

Despite a message above saying that "We have received your complaint and we will ensure it is resolved soon", nothing seems to have been done so far. Very poor connectivity and signal strength.

I request the management to kindly look into it and provide resolution.

-- Tarun

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number [protected] to understand your concern regarding slow speed of your Tata Photo connection number [protected]. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that the complaint docket number[protected] has been registered and will be resolved soon.
For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Tarun.Girdhar

Thank You. You can contact me at [protected]. I am residing in Devarabeesanahalli area, very near to Sakra Hospital. The signal strength is very low here and I face a lot of problems in surfing even websites like Facebook and accessing my mail accounts.

Thanks and Regards,
Tarun Girdhar

Tarun.Girdhar

No respite. The complaint was written over 20 days ago, but neither has the speed improved neither did I receive call from any customer care executive if the issue will be ever resolved or not.

I understand that for a country as large as India, there can be areas where you might be having poor connectivity, but it is also your responsibility to admit it, if that is the case.

There is no dearth of options and I can always look for other service providers, provided you tell me that nothing can be done.

Looking forward to atleast a reply this time.

Thanks and Regards,
Tarun Girdhar