[Resolved] Tata Docomo — Postpaid to prepaid | |||
I am using Tata DoCoMo postpaid number [protected]. I want to change this number to prepaid. I called customer care where i can change the number to prepaid and what the procedure to change number from postpaid to prepaid. the customer care told some procedure and he told to go my nearby address marthahalli when i go there they are telling that we wont change postpaid to prepaid and they are telling to go some other address this is the way you treat the customers and i want the solution or else i will change to another network Was this information helpful? | |||
May 3, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that kindly revert us with the details that where (outlet details), when to whom (name and number) you have given the request for the postpaid to prepaid migration to assist you better. Further, to register the postpaid to prepaid migration request you need to carry the following documents for your nearest Tata Store for placing the request: Fill the Customer Application form provided by store & submit below documents: (1) Migration Form (2). 1 Passport/ Stamp Size coloured photograph (3) Photo ID / Proof of Identity: Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. (4) Address Proof: Passport, Election ID card, Ration card with address, Driving License, credit card statement (not older than last 3 months), Passport, and Property Tax Receipt, Telephone Bill of fixed line / Electricity Bill (not older than last 3 months). Please refer http://www.tatadocomo.com/brand-stores.aspx and select your circle for additional store details in case you wish to visit any other store.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that kindly revert us with the details that where (outlet details), when to whom (name and number) you have given the request for the postpaid to prepaid migration to assist you better. Further, to register the postpaid to prepaid migration request you need to carry the following documents for your nearest Tata Store for placing the request: Fill the Customer Application form provided by store & submit below documents: (1) Migration Form (2). 1 Passport/ Stamp Size coloured photograph (3) Photo ID / Proof of Identity: Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. (4) Address Proof: Passport, Election ID card, Ration card with address, Driving License, credit card statement (not older than last 3 months), Passport, and Property Tax Receipt, Telephone Bill of fixed line / Electricity Bill (not older than last 3 months). Please refer http://www.tatadocomo.com/brand-stores.aspx and select your circle for additional store details in case you wish to visit any other store.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.