[Resolved] Tata Docomo — Prepaid Connection Issue(fraud)

pratik9292

from Surat, Gujarat

Address:

Surat, Gujarat, 394105

My number is [protected].1 Month ago i have done a portability from BSNL to DOCOMO with 351 plan(1500 min free and 1 gb 3g free and than 2g unlimited). Regarding this plan many times i called in Customer Care To get proper information but all time they gave us a different information for same
Plan.now i am going to mad to see a bill amount. yesterday when i saw a bill amount its 604 rs. and today i called cc to get detail bill its 1000 rs. i cant understand whats going on. anyone in docomo company to give me a proper information.actually its horrible to use prepaid connection. its a fraud with customer.

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Oct 1, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 31, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that, we have initiated your concern and found that, billing has been done as per the usage made and selected bill plan. No billing discrepancy has been found. Kindly note that your current outstanding is Rs.1047/- for which due date is 13-SEP-16. Kindly note that unbilled usage is the actual usage that you do for calls and value added services on your number for the current bill cycle and the same is also being sent to you as daily SMS. Please note that the Un-billed Amount is calculated without considering any discount and/or free usage on your account. All the discounts and free usage as per your bill plan are considered while generating the final bill for the month and are discounted from final bill amount. Hence you may find a difference in the unbilled SMS amount & the final bill amount.
Thanks and Regards,
Customer Care
Tata Docomo