Tata Docomo — Random Balance cut from last 1.5 months

Address:

Pune, Maharashtra

On 29th JUL 2015 I recharged my number [[protected]] by 90 rs. Available balance was 90. Same day evening balance was 62. I called customer care and as per their data I used around 9 to 10 rs for outgoing calls after the recharge. hence my balance should be around 80. They asked me to call after 4 hr, I called on 30th after 12 hrs then again they asked me to call after 4 hrs. Last week also my balance got deducted by 20 rs. I am facing such issue from last 1.5 months. I do recharges of around 300 rs every month. It is difficult for me to track my balance all the time. I realized that my balance is getting deducted so I started tracking and found out that company is deducting my balance randomly. Kindly refund my balance and make sure that in future it will not happen again. Thanks.