Tata Docomo — Recharge is not credited | |||
Hi. my name is t. s. ramaswamy, my phone number [protected] I have recharged rs.129 on 18/07/2016 through one of the re-charge centre. Till time it is not credited in my account. but i have received sms stating that stv recharge successful. mrp rs.129 validity 60days. all mobile calls 1.2p/2s. transaction id [protected]. like that sms received. But till time i am unable to call any body by using tata docomo number [protected] more over the message coming you don't have balance. No response from the recharge shop as well as customer care. Point no2. actually i want to recharge rs. 127 for internet pack 1 gb for 28 days. however we have wrongly recharged rs. 129, this rs. 129 for only talk time [ phone only ] not for internet. for that also we have discussed with customer care / recharge shop. but both persons telling each other. Finally my problem is not yet solved. hence kindly take suitable action in this issue. i hope it will be done immediately. With regards T. s. ramaswamy Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that, upon verifying our records the recharge of RC 129 has been successfully done on your number on[protected] at 09.21AM credited with the benefit of all mobile calls @ 1.2p/2sec. However, your main balance is Rs.0.00/-. Hence we request you to recharge with top up vouchers in order to avail the services. Further, we would like to inform you that, upon verifying our records the recharge of RC 127 has been successfully done on your number on[protected] at 09.28PM credited with the benefit of 1GB 3G data for 28 days. Kindly note that, once the pack is activated and benefits are provided the same cannot be refunded or converted to other offer or transferred to other number.
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Some number are getting my messages but most of them failed
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards,
Customer Care
Tata DOCOMO.
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries/issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care.