[Resolved]  Tata Docomo — Recharge is sucessful first and then failed after two days !!!!

Address:Hyderabad, Andhra Pradesh

I use freecharge everytime to do a recharge of worth 350/- on my tata docomo data card. I got a problem this time with freecharge order FCCW[protected]. Oct 1st was last day of my monthly renewal of data. So I did a recharge on freecharge site on sep 30. And I got a recharge successful message which says "Smile. Your recharge for Rs. 350 was a smashing success". What happened to my surprise on Oct 2 (yes after two days), I got a mail from freecharge saying that recharge is failed saying "This is a bit embarrassing. Your recharge for amount Rs. 350 was unsuccessful. We're terribly sorry for the inconvenience." Meanwhile my total accumulated 3G data worth 4000/- is lost from my account as tata docomo thought I haven't done a renewal by oct 1st. Now both of them (tata docomo & freecharge) are avoiding taking responsibility. Freecharge says "your operator has failed transaction" and tata docomo says "freecharge is providing wrong information and docomo isn't aware of this transaction". Freecharge has given an official confirmation on its facebook page that operator has failed the transaction after two days from recharge date.
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Aug 14, 2020
Complaint marked as Resolved 
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you can reach me at [protected]
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
For your information, I have called Tata Docomo customer executive on the same day (oct 2) when I got failed transaction from freecharge. I was told by your executive that I will get all my data back in six days if I do renewal immediately. But I wanted to confirm again. So I called another time and this time too your executive told the same thing (data will be back in 6 days). So I have done renewal within 15 min. After six days, I didn't get my data and your executive told me that data will not be available. This looks cheating/misleading/misguiding the customer just to make him recharge at that moment. Any company which thinks about long term association with customer will succeed. But your executives are only worried about renewal. Just say some crap and let customer do a renewal first and then make customer cry for ever. That is your strategy!! shame on your company!!
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding recharge. However, we are unable to contact you, since the call was not answered. We would like to inform you that, your recharge of Rs.350/- has not been processed on your account. However, your amount which has been deducted from your bank account should be directly credited to your bank account in 5 to 7 working days from the date of recharge.


For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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