[Resolved]  Tata Docomo — Recharge on Special Offer

Address:

Kolkata, West Bengal

Hi my name is Ashish Raparia. I hold Tata Docomo sim prepaid connection having no. [protected]. I am holding this no. for 2 years. Recently my brother (having no. [protected]) got Special Durga Puja offer in which one can recharge with rs 68 and can get rs 90 (validity 30 days) with immediate validity for 6 days and extra validity of further 24 days within 2 days. So he talked to local retailer and retailer told him that this offer is valid for all Docomo users whether one got the offer message or not. Then he made the recharge in 3 no. ([protected], [protected], [protected]). The first no belongs to me, 2nd to my brother and 3rd to my father. We got the recharge but the strange thing is my father and brother got it for the whole month and I received it for just 6 days (i.e, I didnt get the extra validity period). The recharge was done on 2nd Oct. When recharge was done I already hold some balance of around rs 30 which exhausted till 7/8th oct. By this time I realised that there is no balance (rs 90) in my mobile. After few days I contacted with Tata Docomo's person online and he told me that I didnt get the offer so he could not do anything. Now my complain is if I didnt get the offer (actually I dont know whether I received such sms or not since I use to delete such messages as soon as it comes) then my father also didnt get it, why did the balance remained for the month. Also if I didnt get any offer then why I got rs 90 on 2nd Oct with recharge of rs 68. I should have gotten rs 68 as balance. So pls see the matter and resolve it asap. I want rs 90 balance in my no. ([protected]) which should be valid for 30 days from the time I receive it.