Tata Docomo — Recharge was not made

BILLDESK REF NO. EINB[protected]/DOCOMOAPPS On 19/11/15 I recharged my mobile through net banking. The amount was debited from my SB A/C but recharge was not made to my mobile. pl refund the amount at the earliest.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Dear customer,

As you have still not shared your contact details, we assume that your issue has been resolved. In case you have any further quires/issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and Regards,
Customer care
Tata Docomo.

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