[Resolved]  Tata Docomo — RECHARGED FOR 28 DAYS VALIDITY AND BLOCKED FOR 2 DAYS IN BETWEEN

Address:Anand, Gujarat

SIR, I am your valuable customer since long time. Here I fell very sorry to say that I am unsatisfied with your service as last month I recharged with Rs. 97/- for 250 local minutes talk time for 28 days validity plan on [protected] & [protected]. Unfortunately, for two days( 48 hrs.) on 23 & 24.10.2014, due to festival your company blocked above scheme. Hence, I was not able to call and due to that I suffered business and effected negatively on my image. I talked to your executive Mr. Solanki regarding my complaint, he transfer my call to his superior but I feel very sorry that they were not able to solve my problem / complaint. Now my complaint/problem is that TATA DOCOMO had given me plan for 28 days but within that period 2 days blocked by company cannot be compensate at any manner. So my scheme was valid for 26 days instead of 28 days. Company should at least adjust that 2 days block time. I would like to talk with companies Nodal officer but unfortunately company cannot appoint any officer. Hence, I feel very much trouble to place my complaint. Now I request you Sir, to please solve my complaint within 15 days, otherwise, I would have been forced to take further action as I feel cheated and my image has been spoiled. Please give my complaint number through SMS on above given numbers or mail me on niren.[protected]@gmail.com Regards, Mayank Bhagat
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Bhagat,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. We would like to inform you that as per our records we have found that all the charges have been levied correctly on 23rd October and 24th October as blackout day and Gujarat new year respectively and its as per TRAI guidelines. Hence we are unable to process your request.

You can check your balance deduction from prepaid bill. SMS PREPAIDBILL<SPACE>EMAIL ID send to 121 (Toll Free), you would be charged Rs. 25/- (for each month) from the main account, you can get maximum for 180 days from the current date.

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo

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