Tata Docomo — Recovery harassment

Address:Pune, Maharashtra

below is my reply to tata docomo demand notice and all i get in return is legal notice. its a worst customer service i ever received.
anyways you guys can carry on...i dont care...

Hi there,

I have already cleared all my dues. Request you to kindly check your records. I have already gone through lot of frustration due to your bad services and illogical and unfair recovery process. Can you please stop harassing me by sending such unnecessary notices.

As per my earlier complaint mail and several calls I already informed you about the issue however I am reiterating this that just because of my brand loyalty I have paid for six months though I have getting very poor speed. If you check my previous records I have always paid my bill on time. It was only one month when due to your poor customer service I decided not to pay that one months bill and I did not use your services after that month still you guys kept charging me though services were not.

I wish if your customer service was even half effective as your recovery service I would never had to change to vodaphone.

When I took the decision not to pay one months bill before that I sent mail to your customer service that if issue is not resolved now than I will switch to another service provider and on that I got only one call from your customer service that my area has the issue when I told the executive that this issue is since six months executive had no answer.

However in february 2014 due to your annoying recovery calls I have paid that one month's outstanding bill as well and your recovery executive has promised me that she will show the pending amount as discount as that was the only auto generated bill when there was no usage.

After this if this harassment doesn't stop I will have to go to consumer forum because your company is not appreciating my patience of 6 months when I was paying you though I was getting 512 kbps speed and you are sending me such annoying notices to pay money for what I have not used.

I even have a signed letter from your recovery executive where he has promised to settle and close the account and show remaining balance as discount.

Pooja Lodha
[protected]
[protected]@gmail.com
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