Comments
Dear Customer,
As per the conversation had with our team, we would like to inform you that you have been charged an amount of Rs.10/- usage of (992 KB) for browsing as you have latched with Vodafone while you are under roaming from dated[protected] at 02:33PM, hence you have been charged from main balance at base tariff (10p/10KB) and the same cannot be refunded. Being a loyal customer of Tata Docomo an amount of Rs.11/- has been already successfully credited to your account as a goodwill gesture with the docket number ABAL[protected] on dated 06-OCT-2015 at 04:46PM. Further, we would like to inform you that all our Tata Docomo executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website. Also, we would like to inform you that kindly re-insert your SIM, also check with the other handset and select the network operator manually as Tata Docomo in your handset. If you still persists the same concern we request you to email us at [protected]@tatadocomo.com with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we would like to inform you that you have been charged an amount of Rs.10/- usage of (992 KB) for browsing as you have latched with Vodafone while you are under roaming from dated[protected] at 02:33PM, hence you have been charged from main balance at base tariff (10p/10KB) and the same cannot be refunded. Being a loyal customer of Tata Docomo an amount of Rs.11/- has been already successfully credited to your account as a goodwill gesture with the docket number ABAL[protected] on dated 06-OCT-2015 at 04:46PM. Further, we would like to inform you that all our Tata Docomo executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website. Also, we would like to inform you that kindly re-insert your SIM, also check with the other handset and select the network operator manually as Tata Docomo in your handset. If you still persists the same concern we request you to email us at [protected]@tatadocomo.com with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo