Tata Docomo — Refond my balance

8093606144

from Siwan, Bihar

Address:

Rayagada, Odisha

Res Sir, I am costumer of tata docome in my mobile no-[protected] on dted. 17 mar 2015 at time 06:21 am, My Main balance to cut down in Rs 45/- . So i calling in your costumer care Number 198 . the costumer told you activated in one sms pack i told can't activated any sms pack then costmer told i cant refond in your balance. So I Request Refond my Cut of Rupees.

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Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer, ,

We would request to note that the balance deduction is due to the renewal of SUBGSMHF service which is activated through Wap on 17/03/2015, 06:21:49 AM. Please be noted that we take multiple confirmation from you before activating any service, we can clearly see that you had given confirmation to activate this service through Wap.

We would like to inform you that deducted amount of Rs. 45/- has been credited back in your account. Since you are our valuable customer, the balance has been provided as a one time service gesture. The above mentioned service has already been deactivated on your number to avoid any more deductions.

Please be noted that all our systems are accurate and unless there is a subscription at your end there would not be any deduction.

Thanks and Regards,
Customer Care
Tata DOCOMO.