[Resolved] Tata Docomo — refund amount | |||
Dear Sir, I am Ramesh Kumar and My TATA Docomo number is [protected]. Rs 75 have been deducted from my balance at midnight 12:15 AM on today 30 Jan 2015. I got a message from TA-HUWWAP stating that " Unlimited 75 is activated atRs75.0 for 30days..To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have DND activated and I have not activated any such service by any means. After the activation of the same, I try to complain on 198 and 121 at but no option to talking with your representative. Kindly look into the matter and help me to get refund of my balance Regards Ramesh Kumar Mob.-[protected] Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We are extremely sorry to learn that you are facing a concern of balance depletion in your Tata Docomo number [protected] & sincerely regret the inconvenience caused to you due to this.
Please be informed that Unlimited at 75 service which was activated on 30.01.15 at 12:07:48 AM, through wap from your handset and hence the balance of Rs. 75/-has been deducted. We take multiple confirmation from you before activating any service, we can clearly see that you had given confirmation to activate this service through wap mode.
Kindly note that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction.
We can deactivate the service for you so that you don't get charged in future.
Since your are our valued customer, as a one time service gesture, we are going ahead & reversing the charges of Rs. 75/- to your account. We are also deactivating the service. It will get deactivated within 30 minutes.
We would request you to please be extra careful while browsing (Apps/website) or dialing any short codes.
You can also dial *191# or call 155223 (toll free) to deactivate any VAS services in future.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We are extremely sorry to learn that you are facing a concern of balance depletion in your Tata Docomo number [protected] & sincerely regret the inconvenience caused to you due to this.
Please be informed that Unlimited at 75 service which was activated on 30.01.15 at 12:07:48 AM, through wap from your handset and hence the balance of Rs. 75/-has been deducted. We take multiple confirmation from you before activating any service, we can clearly see that you had given confirmation to activate this service through wap mode.
Kindly note that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction.
We can deactivate the service for you so that you don't get charged in future.
Since your are our valued customer, as a one time service gesture, we are going ahead & reversing the charges of Rs. 75/- to your account. We are also deactivating the service. It will get deactivated within 30 minutes.
We would request you to please be extra careful while browsing (Apps/website) or dialing any short codes.
You can also dial *191# or call 155223 (toll free) to deactivate any VAS services in future.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.