[Resolved] Tata Docomo — refund for wrong balance deduction | |||
There has been a wrong balance deduction on my tata docomo no. This deduction is regarding the use of dive in service in which each sms cost Rs 5. But the sms i received is that this service is toll free. In my sms the no. Is given 54321 and also written toll free no. Therefore i had replied to that sms. and continiously i had replied to 40 sms and after that when i am going to reply 41th sms the msg came that there is no suffecient balance. Suddenly I came In a great shock. Then i call to customer support and ask for refund than she told that no refund and disconected the call without hearing to me. I felt very bad of these and i further call them back but it was not responding. I felt very bad of these wrong balance deduction and want my refund of Rs230 . becauseof this wrong balance deduction yours company image in my eyes went down and i[censored] want to regain yours company image or goodwill in my eyes or my family eyes please Refund this wring nalance deduction. Name: naman Mobile no. [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number [protected] regarding balance deductions for your Tata Docomo connection number [protected]. However, the same was not possible as the call was not reachable. At the outset we sincerely regret for the inconvenience caused to you.
In this regards, we would like to inform you that we have verified our records and found that there is no wrong balance deduction found and you have been charged correctly as per SMS.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We tried to speak to you personally on your number [protected] regarding balance deductions for your Tata Docomo connection number [protected]. However, the same was not possible as the call was not reachable. At the outset we sincerely regret for the inconvenience caused to you.
In this regards, we would like to inform you that we have verified our records and found that there is no wrong balance deduction found and you have been charged correctly as per SMS.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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Tata DOCOMO.