Tata Docomo — Refund of deposit amount | |||
We had a phone connection with Tata docomo, which we have cancelled more than 6 months ago. They were suppose to refund our initial deposit and any extra money we have paid them through bills. They had to pay us within 60 days of cancellation. However there was no word from them. Since January 2015 I have been in constant correspondence with them to refund our money, but they keep delaying it. I am sure most of the time they do not refund the clients money. It might be a small amount, but collectively they are looting people. Our Tata no was :[protected] and the customer ID was:[protected] We would kindly appreciate it if you would look into this matter. If you need any additional information, Please do not hesitate to contact me at ([protected]) Thank you, Ann Menezes Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number [protected]to understand your concern regarding wrong commitment of your Tata Docomo connection [protected] . However, we are unable to contact you, since your call was not responded.
In this regards, we would like to inform you that the deposit was adjust against outstanding. Now the outstanding is negative 3614/-. It is send to process the refund.
Within next 10 days we will receive the cheque.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number [protected]to understand your concern regarding wrong commitment of your Tata Docomo connection [protected] . However, we are unable to contact you, since your call was not responded.
In this regards, we would like to inform you that the deposit was adjust against outstanding. Now the outstanding is negative 3614/-. It is send to process the refund.
Within next 10 days we will receive the cheque.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
To Tata Photon
Firstly As I have mentioned to you'll at least 10 times( and also in the above complaint) that is not my contact number
I would also just like to inform you that I have received 2 calls from [protected] after I made this complain. A person called claiming to be from TATA Photon and asked for my credit card or Debit card number, so that they could transfer the money to my card. I have serious doubts that this call was from Tata's...can you please confirm? Also What is the status of my refund?
Ann
Firstly As I have mentioned to you'll at least 10 times( and also in the above complaint) that is not my contact number
I would also just like to inform you that I have received 2 calls from [protected] after I made this complain. A person called claiming to be from TATA Photon and asked for my credit card or Debit card number, so that they could transfer the money to my card. I have serious doubts that this call was from Tata's...can you please confirm? Also What is the status of my refund?
Ann
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.