[Resolved]  Tata Docomo — REFUND REQUEST PENDING FROM FOUR MONTHS!

Address:

Bangalore, Karnataka

Hi, I was using this PHOTON NUMBER [protected], ACCOUNT NUMBER[protected] for past three years and I had placed the request for deactivating photon service on July 16, 2014 which came into effect from August 1, 2014. I had over paid my last bill amount and after deducting the 15 days charge(JULY 16, 2014 to AUGUST 1, 2014) which I haven’t even used, Tata photon has to refund 576 Rs to me. During August 2014, midweek I made a call to photon customercare and got to know that a cheque of 576 Rs will be send to my address within 60 days from August 1st, 2014. I kept on waiting and on September26, 2014, when I again made the call to customer care they said I haven’t even raised a request to refund the amount!! It was strange to me as it was not like this they had communicated to me. I again placed request for refund and they said they will process it on emergency basis and last date as per system is Nov4, 2014 .After ten days, I again called and customer care executives said there is no emergency basis request for this refund, So I have to wait till Nov 4, 2014. I kept on waiting and November 6, 2014 I again made a call and they are saying my number belongs to some other organization and my call ended in 1515 department which is different from photon services and they cant help me! They are asking me to call[protected] and shocking part is I have been calling to that number only but the department which is getting connected is 1515. Today itself ie Nov 6, 2014 I had called to customer care more than 20 times to get the money back!!! This is really frustrating!! 4 months is over for getting 576rs from photonsevices. I have never seen such a pathetic service from any other providers!!Please understand the pain of customers as well!Please help me to get my money back at the earliest! BELOW IS THE RESPONSE THEY SENT TO ME WHEN I CALLED CUSTOMER CARE TO LODGE A REFUND REQUEST ON SEPTEMBER 26, 2014. Hi! We have registered your Service Request[protected] for Photon number [protected]. Our team of experts is working on your Service Request and you shall hear from us by 04-NOV-14. Thanks & Regards Team Customer Care I am looking forward for a refund at teh earliest. Thanks, Deepthi