[Resolved]  Tata Docomo — Refunnd of balance of mobile phone

Address:

Kolkata, West Bengal

My mother have been using docomo No. [protected] more that a year. On 9.12.14 suddenly she found that the balance of her phone became zero instead of Rs. 86/-. . On 10.12.14 i have made a complain to your customer care and from your end I informed that my balance will be refunded because i made the complaint within 24 hours as per your company rules. I have received one message from your end regarding this matter. But on 11.12.14 when i called your customer care person, he told me that they are not able to refund the balance. This is very unfortunate that as a old user of your company i have received this type feedback from your end. My family has 3 user of you company. Now, I have only one choice to go to the consumer forum for complaint. I have the message from your end as the evidence of my complain. Therefore, it may be informed you that i will go for mobile portability. Your early action in this regard will be highly appreciated. My another mobile no. is [protected]