[Resolved]  Tata Docomo — Regarding Balance deduction

Address:Tiruvannamalai, Tamil Nadu

Hi, Am sakthivarman, Ph:[protected], Network: Tata Docomo. For the above mentioned number i have activated 15rs 100MB 2G DATA PACK. Below is the recharge detail. You have subscribed to GPRS15 at Rs.15.00 for 3days through USSD. Enjoy 100MB data for 3Days. Bal: Rs.129.43 at[protected]:34, REF ID[protected]. I have checked my balance during 12 o clock it shows 6rs. But i have used below 60MB data. Below is the total upload and download and total usage detail. TimeStamp Duration ByteIn ByteOut Total 9/27/2014 0:00:02:07 365457 65667 431124 9/27/2014 0:01:51:40 18037049 3511456 21548505 9/27/2014 0:00:08:41 69940 20675 90615 9/27/2014 0:04:00:00 24635792 7564988 32200780 9/28/2014 0:00:09:37 4124918 1034584 5159502 Total in Bytes 59430526 Total in KB 58037.62305 Total in MB 48.20400585 Unwantedly My balance 129rs has been deducted and am not used merely 40MB data.kindly i request you to make a complaint of this to return my 129 rupees balance and to take necessary action to Tata Docomo network. For your reference i have attached the data usage detail here. Thanks, Sakthivarman K.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Balance 100Rs has been returned.

Thanks,
Sakthi varman K.
Dear Mr. Sakthivarman,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that we have refunded the amount of Rs. 100 vide docket number ABAL[protected].

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Today I got a message saying ModelVideoClub is activated at Rs99.0 for 30days.Bal:Rs76.44 at 13-Dec-14 23:12.To stop, Dial or SMS STOP to 155223(Free). But I did not activated that service. Please do needful as soon as possible
Sir/man
My name is sumit upadhyay . I am using tata Docomo number [protected] in punjab circle . On 23 December they have deducted 172 ₹ from my account. When i called then to complain they said that deduction is because o[censored]sing internet but i told them that i have internet balace remain in my account that was about 23 mb 3g balance then they told me that they will refund my balance in 24 hour . I am tired of complaining again and again they didn't and they are not responding over my complaint.
I am requesting you to something regarding this matter .

Thanking you
Sumit upadh
Sir/man
My name is sumit upadhyay . I am using tata Docomo number [protected] in punjab circle . On 23 December they have deducted 172 ₹ from my account. When i called then to complain they said that deduction is because o[censored]sing internet but i told them that i have internet balace remain in my account that was about 23 mb 3g balance then they told me that they will refund my balance in 24 hour . I am tired of complaining again and again they didn't and they are not responding over my complaint.
I am requesting you to something regarding this matter .

Thanking you
Sumit upadhyay
Dear Sir,
I am using Tata docomo no. [protected] from the last 1 year.Today I recharge my no with a balance of Rs 251- but suddenly after recharege Rs 45- was been deducted due to activation of
"friendship tips pack".I never subscribed to any service .Now I deactivated the service in deactivation portal.But please refund my balance as soon as possible.I shall be thankful to you.
Sir
I whould like to state that i m using tata docomo service having mobile no. [protected] for last 2 years.but today though i still having data balance but they deducted 162 rs. balance when i called customer care they told me that i dont have any data balance at that time but then i checked data it was still showing 5 mb data left .then i ask him to return the deducted amount but they denied it became humiliation for me to use such an pathetic service and customer care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information