[Resolved] Tata Docomo — Regarding misuse of my document submitted for CDMA prepaid [protected] at TATA Docomo Brand Store Rajabazar | |||
I(Sourav Singh) submitted my documents at Tata Indicom True Value Shoppee(RAJ BROTHERS TVS-Rajabazar, Address-2A Dr.M.N.Chatterjee Sarani, Kolkata-700009 Telephone[protected], Mobile-[protected], [protected])Franchisee Code:KOV153VS0001. I came to know from CC email that my document was not submitted for verification. But when I called the Tata Docomo Exclusive Brand Store Rajabazar, to check the same they said that document was rejected by Tata Docomo because my signature was not matching which is 100% lie. @Docomo - I went to Rajabazar for last prepaid cdma sim available there to use it for my EVDO smartphone as I could not get prepaid cdma sim anywhere in chennai or kolkata. I spend Rs190(Rs99 for sim and Rs90 recharge STV) but total amount waste.Your franchise is building coffin for Tata Docomo.This is damaging reputation of your organization..I held Tata Docomo responsible for any misuse of my voter id card xerox at your exclusive store. I am a heavy internet user and wanted to use EVDO service but invain my number is not activated.I was big fan of Tata Docomo but slowly I am losing faith due to your franchise. Please cancel such franchise else you will lose more subscribers. I am posted at chennai hence cannot submit the documents again at kolkata. Was this information helpful? | |||
Sep 26, 2015 Complaint marked as Resolved Finally Tata docomo resolved the problem. Thanks to the consumer complaints forum for forwarding the complaint to tata docomo team. Tata DoCoMo customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Same thing happened with MTSIndia, but atleast their brand store did not misuse my documents.I paid Rs 402, mailed high level management to activate my mts kolkata number. Their higher management officials acted immediately and activated it.
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear Customer,
We tried to speak you personally on your number. However, the same was not possible as number was not reachable. In this regards, we would like to inform you that kindly share us your alternate contact number and feasible timing to speak and assist you further.
Regards,
Customer Care
Tata Docomo
We tried to speak you personally on your number. However, the same was not possible as number was not reachable. In this regards, we would like to inform you that kindly share us your alternate contact number and feasible timing to speak and assist you further.
Regards,
Customer Care
Tata Docomo
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