Tata Docomo — regarding non-crediting the extra talk time and non-availability of complaints registering No.198.

This to inform you that as per your assurance given through your service message dated 23.5.2015 i got recharged for Rs.25 on the same day at 6.30Pm. But, as per your your assurance I have not got extra talk time of Rs.25/- in addition to the regular talk time of Rs.25/- even after lapse of 48 hours as notified by you. in this regard even though i have tried to dial you customer care number 121 as well as the complaint registering number 198 the same were not responding except the recorded messages being posted. since from two days i could not contact your customer care executives on line. more over there is no option for the customers to contact the executives in you network. it is in violation of the TRAI regulation. therefore you are required to attend my complaint immediatley or else make provision for contacting your executive through your customer care number 121 or complaints reg. number 198. My. cell number is [protected]