Tata Docomo — Request for a Signal Booster - Chain of emails

Address:

Hyderabad, Andhra Pradesh

[protected]@tatadocomo.com Aug 16 (8 days ago) to me Dear Mr. Satish, We have received your e-mail regarding network connectivity dated 16-Aug-2015 for Tata Docomo number: [protected]. At the outset, we sincerely apologize for the inconvenience caused to you and we assure you that the problem is being addressed. As per your e-mail, we regret to inform you that we are unable to process your concern of network problem hence we request you to revert us with the below details in order to assist you accordingly. Your city: Area /Sector/ Street Name/Landmark: Village / post: Zilla / tehsil: District: State: Pin code: Indoor/Outdoor: No. of signal bars: From when you are facing this problem: Specific time/All the time: Alternate number: Handset Type: Exact error: Also provide alternate contact number which will be beneficial in resolving the issue. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com. Warm Regards, Surya, Tata Docomo. We would love to hear from you, Click here to share your valuable feedback. Note : The feedback link will go inactive in 3 days. Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: sqa.[protected]@gmail.com Sent:[protected]:09:09.0 To : [protected]@tatadocomo.com Cc: null Subject: need Signal booster~~M23920833 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi Tata Docomo, I have tata docomo connection for more than 6 years, Due to new building in my area, we do not have enough signal or no signal at all. As a postpaid valuable customer for so many years I request for a signal booster in my home. Please do the needful My number: +91 [protected] sathish sqa Aug 17 (7 days ago) to listen Hi Docomo, I am completely responsible for giving to the required details. But the way you have responded is heights of irresponsibility. you cannot regret someone by not giving the services, unlike sustaining in market. I am Sathish Kumar S representing Vaishnavi perfect towers welfare association, President and Secretary of the flats, totally we have 44 flats and overall 74 Tata Docomo Connections. We need a signal booster in my home. that should be made 100% else the consequences and escalations will be very very bad. If you are not providing this service, we all are ready to shift to another connection which the signal is good. I hope Docomo has understood the problem. Please find the below details and respond with a speedy service for the needful. Signal booster is inevitable in my flats. There should not be any change in that. Please find the required details below: Your city: Hyderabad Area /Sector/ Street Name/Landmark: Lake View Colony Village / post: Pragathi Nagar Zilla / tehsil: Bachupally District: Ranga Reddy State: Telangana State Pin code: 500090 Indoor/Outdoor: Indoor No. of signal bars: Nil or No signal From when you are facing this problem: Past 7 Years Specific time/All the time: All time Alternate number: [protected] Handset Type: Samsung S4 Smartphone Exact error: No signal or very very bad signal prone to dis connectivity. This email I will be using for escalations unless this issue is resolved. Please treat this as No 1 Priority. Thanks and Regards, Sathish Kumar S Hyderabad [protected]@tatadocomo.com Aug 18 (6 days ago) Dear Mr. Sathish Kumar, We have received your e-mail regarding network connec... sathish sqa 10:14 AM (1 hour ago) to listen Dear Tata Docomo. After repeatedly following up your technician for 5 to 6 days together. I am not getting any reply, either he is not receiving my call or he is ignoring me. I want a speedy recovery of my problem not a procrastinator, who always ignore me. Phone Number of The Technician : +91 [protected] At any cost there should be an installation of signal booster in my home or premises. Or we are even ready to go with the paid services as well. Please install a signal booster and this is a humble request. Thanks, Sathish Kumar S