[Resolved] Tata Docomo — Request for Refund of Deducted Amount | |||
Dear Sir, I am Ganesh Nighojkar, using Tata docomo connection. My number is [protected]. Yesterday on 22nd oct, 2014 RS. 75/- IS DEDUCTED FROM MY MAIN BALANCE FOR TA-HUWWAP ACTIVATE BY TATA DOCOMO ON 10.10PM. I RECEIVED MASSAGE FROM DOCOMO, BUT I DOES'NT ACTIVATE THIS SERVICE. HENCE I WANT REFUND OF RS.75/- WHICH IS DEDUCTED BY DOCOMO. I FACING THIS PROBLEM TWO THREE TIMES FROM LAST ONE YEAR, BUT I IGNORE THIS DEDUCTION EVERY TIMES, BUT I THINK THIS ISSUE IS FACING NO OF CUSTOMERS. I REQUESTING YOU TO PLEASE HELP TO ME FOR GET REFUND FROM TATA DOCOMO. ALSO I HAVE ANOTHER COMPLAINT FOR CONNECTION OF DOCOMO. INTERNET CONNECTION NO OF TIMES DISCONNECT WHEN USED WITHIN 10 MINUTES. THIS IS BAD SERVICE OF DOCOMO Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Nighojkar,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number ABAL[protected] to understand your concerns regarding balance deduction and customer care. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 22-Oct-14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number ABAL[protected] to understand your concerns regarding balance deduction and customer care. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 22-Oct-14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.