Tata Docomo — Rude behaviour of collection agent and non performance of service

Address:	411038
Website:	nil

Dear Sir, Subject : Extreme rude, arrogant and threatening language of your collection agent. Photon No : [protected] Data no.:[protected] I was amongst the 1st 5 customers in Pune when the 3G data card services were launched by your organization. I am working as Project Manager & my work involves lot of travelling and working from home. I had called your sales guy for 2G card but he convinced me for your 3G newly launched product saying it’s a best product for my requirement. But unfortunately I never got the committed speed from the day one. Hence, I had launched the complaint immediately about it. I was communicated at that time that since the services are in transition phase towers are yet to be erected and shortly I should experience the change in internet speed. But I never got that committed speed till date. Though I was never satisfied with the performance of the card I continued paying the monthly bill. But I stopped using the services 5 months back and informed your collection manager that unless the problem is resolved I will not pay. Every time you collection agent ensured that they will resolved the problem and also logged the complaint for the same on my behalf. But not a single time the technician came for my help. Finally 3 months back I hired service for internet from Hathway services Though there was no usage from my side and my problem still remains unresolved, your billing team promptly kept me charging for the monthly charges and continued follow up for payment. But today was the extreme experience when some lady collection manager called for payment and was extremely arrogant, rude and used extremely threatening language. I kept requesting her that looking into my case where I have not used your service from 4 months (logs can be checked), no performance of the card from the date of purchase, there has to be a waiver for those charges where I have not used the service. I am ready to settle the bill and close the account. But it was all in vain. I am writing in hope that you would understand my case and will appreciate that this is not the way of dealing with your customer.