Tata Docomo — Sending bills even after disconnecting services

Address:

Bangalore, Karnataka

I have raised the complaints to them several times telling that I have not been using their connection and tried to clear the outstanding. But they have never responded with the right amount to be paid as I stopped using their device in Nov 2012 and they keep charging me till Apr 2013. They did not settle the amount to be paid and keep billing me and resulted in high amount even without using the services. Below is their care less response to my queries. Dear Mr. Manu, We refer to your email dated 24th APR 13 regarding cancellation and billing for your TATA Photon number [protected]. I sincerely regret the inconvenience caused to you. We tried to reach you on your number [protected] on 25th APR 13, however the number was a wrong number. As per the mail, Please find the below the response to your queries listed in the trail mail: 1.I would like to inform you that as per our records 25-MAR-13 due to non payment. 2.Please be informed that we have verified our records and found that there is no previous cancellation request given from your end. Hence, your service request number[protected] has been closed stating the same. 3.Kindly note the there is an outstanding amount of Rs.3337 for which due date is 24-APR-13. We request you to clear the same. 4.Further, we request you to kindly revert us with the details if you have regarding your request which will assist us to proceed further. Thank You for surfing with Photon. Warm Regards, Sunitha, Photon Care Team Now Check Anytime – Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at[protected]toll-free) -----Original Message----- From: [protected]@gmail.com Sent:[protected]:58:27.0 To : [protected]@tatadocomo.com Cc: null Subject: Re: Disconnect the connection - [protected]~~M13367023 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ I am ready to pay oand close the connection if you are going to remove the non usage rental charges. As I have said I stopped using it as the connection was disconnected in Nov. Please check the usage if you still have any questions. On Wed, Apr 24, 2013 at 1:25 PM, <[protected]@tatadocomo.com> wrote: > Dear Mr. Manu, > > We refer to your email dated 23rd Apr 2013 regarding complaint status for > your TATA DOCOMO Photon number [protected]. > > I apologize for the inconvenience caused to you. > > Please to be informed you that, the complaint has been registered on 06th > April 2013 has been closed stating that as per our records there is no > cancellation request has been registered. > > W e request you to write back us for further clarification. > > Thank you for surfing with photon > > Warm Regards, > Shalini > Photon Care Team > Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data > consumed & more > &#61692; Just connect to Photon & click here or go to > http://tata.yahoo.com, > &#61692; Yahoo! home page will open in a blink. > &#61692; Click on My Account on the left side of the page & get a > quick & easy access to your Photon Account details. > &#61692; Add it to your favorites & access this information whe > never you connect through Photon. > > Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at >[protected]toll-free) > > > > > > > > > > > > > > > > -----Original Message----- > From: [protected]@tatadocomo.com > Sent:[protected]:10:39.0 > To : [protected]@gmail.com > Cc: null > Subject: Re: Disconnect the connection - [protected]~~M13103574 > [Note: Please don't change the subject for internal tracking purpose and > immediate action. > _____________________________ > > > Dear Mr. Manu, > > We refer to your email dated 06th Apr 2013 regarding bill and cancellation > related concerns for your TATA DOCOMO Photon number [protected]. > > We would like to inform you that your concern regarding bill related has > been registered on 06-APR-2013 13:56:52 with vide service request number >[protected] and expected resolution by 12-APR-2013 end of the day. Kindly > make a note of this service request number for future correspondence. > > For further clarifications kindly write us back which will help us to > assist you better. > > Thank You for surfing with Photon. > > Warm Regards, > USandeep Kumar. > Photon Care Team > > Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data > consumed & more > Just connect to Photon & click here or go to http://tata.yahoo.com > Yahoo! home page will open in a blink. > Click on My Account on the left side of the page & get a quick & easy > access to your Photon Account details. > Add it to your favorites & access this information whenever you connect > through Photon. > > Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at >[protected]toll-free) > > -----Original Message----- > From: [protected]@gmail.com > Sent:[protected]:10:39.0 > To : [protected]@tatadocomo.com > Cc: null > Subject: Re: Disconnect the connection - [protected]~~M13103574 > [Note: Please don't change the subject for internal tracking purpose and > immediate action. > _____________________________ > > > Hi Pradeep, > > I stopped using the device since Nov. There would be no usage after Nov and > the services were disconnected after Nov. I do not have any request number > as I have talked to the person sitting at your Docomo office. There were > only rentals charged for which I did not used the connection. Please check > and let me know for any further discrepencies. > > Regards, > Manu > > > On Tue, Apr 2, 2013 at 9:45 PM, <[protected]@tatadocomo.com> wrote: > > > Dear Mr. Punna, > > > > Greetings for the day! > > > > This is with reference to your email dated 02-04-13 regarding bill > related > > for your Tata Docomo number [protected]. > > > > I sincerely regret the inconvenience caused to you. > > > > Please be informed that, as per our records your account holds the > > outstanding amount of Rs.3337/- which has been charged correctly as per > > your usage and monthly rentals. Hence, there is no discrepancy in the > bill. > > I request you to clear the outstanding amount of Rs.3337/-. > > > > Kindly note that your number has permanently disconnected on 25-03-13 due > > to non-payment of Rs.3337/- and there is no cancellation request found in > > your account. Hence, I request you to revert us with the details when and > > where you have given the cancellation for further proceedings. > > > > Now paying your bills is made simpler - you can now pay your bills online > > anytime, anywhere through InstaPay. You can make an instant payment from > > the comfort of your home or office. All you need is your Telephone > Number, > > Account Number and Payment Amount. You can pay by credit card (American > > Express, MasterCard, VISA, Diners), or through an online bank account > > (Citibank, IDBI Bank, HDFC Bank, SBI and PNB etc). > > > > Logon http://www.tataindicom.com/payment-options.aspx > > > > Click on INSTA PAY > Enter your TATA Indicom number or Account Number> > > Click on "Pay" > Enter the amount > Select your payment option and submit > > the form. > > > > We are also accessible from non Tata Docomo phones on[protected]toll > > free from TATA DOCOMO mobile phones only). > > > > Assuring you of our best services at all times. > > > > Warm Regards, > > N Pradeep, > > > > TATA DOCOMO - Customer Service. > > > > > > > > > > > > > > -----Original Message----- > > From: [protected]@gmail.com > > Sent:[protected]:51:22.0 > > To : [protected]@tatadocomo.com > > Cc: null > > Subject: Disconnect the connection - [protected]~~M13065224 > > [Note: Please don't change the subject for internal tracking purpose > and > > immediate action. > > _____________________________ > > > > > > Hi, > > > > I have requested for a disconnect of services in Nov, 2012 in your Tata > > Docomo office in Secunderabad near Hari Hara Kala Bhavan. I never heard > > back from you and you have been sending me the bills. Please let me know > > the final usage amount to pay to close the connection. I am not willing > to > > pay the unused amount as I have stopped using the connection since > > November. > > > > Regards, > > Manohar Punna